Support

Need help? Write to fatih.yilmaz@mazglobalcompany.com. We usually answer within two working days.

Common questions

A photo did not turn into a page

If a conversion fails, no credit is spent. Check your connection and try again; very dark or blurry photos work less well.

Where are my credits?

Credits from a purchase can take a few seconds to appear. If they do not, open the store screen and tap “Restore purchases”.

How do I cancel Colorlex Plus?

iPhone/iPad: Settings → your name → Subscriptions → Colorlex. Android: Google Play → Profile → Payments & subscriptions → Subscriptions → Colorlex.

How do I delete my data?

In the app: Profile → Delete all data. See Delete your data.

What is the parent gate?

A short math question in front of purchases, uploads, sharing, links and settings, so children cannot reach them alone.